Frequently Asked Questions

Everything you need to know about your EVDNCE shopping experience.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $100, while a flat rate of $7.95 applies to orders below that threshold.

What is your return and exchange policy?

We offer a 30-day return window for all unworn, unwashed items with original tags attached. Exchanges are always free, while returns for a refund to the original payment method incur a $5 restocking fee.

How do I ensure I choose the right size?

Every product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or sticking to your true size for a tailored look.

Which payment methods do you accept?

EVDNCE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your garments ethically produced?

Yes, sustainability and ethics are core to EVDNCE. We partner exclusively with WRAP-certified factories that guarantee fair wages and safe working conditions, using organic or recycled materials whenever possible.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.